Prime Minister Narendra Modi on Wednesday pulled up officials for the large volume of complaints related to the e-commerce sector, such as booking of tickets and hotel reservations, and asked for taking steps to decisively address issues and an effective follow-up action within next 10 days.
Charing his 13th interaction through PRAGATI — the ICT-based, multi-modal platform for Pro-Active Governance and Timely Implementation, he called for increased efficiency, and more effective redressal of consumer grievances. He asked the officials for a comprehensive review of the nature of issues, and work towards fixing responsibility and identifying solutions for them.
Top bureaucrats informed him about the steps being taken in this regard, including augmenting the capacity of the National Consumer Helpline.
The Prime Minister also reviewed the progress of vital infrastructure projects in the road, railway, power, coal and mining sectors, spread over several states, including Uttar Pradesh, Rajasthan, Madhya Pradesh, Maharashtra, Gujarat, Bihar, Odisha and Uttarakhand. He reviewed the progress towards installation of solar pumps across the country. It was noted that solar pumps with a total capacity of 208 megawatts have already been installed so far across the country.
Those who interacted with the PM included chief secretaries of several states, including Jharkhand, Telangana, Punjab, Chhattisgarh, Gujarat and Uttar Pradesh. He was informed that solar pumps are helping provide clean drinking water in remote and Naxalite affected areas of the country, particularly in South Bastar area of Chhattisgarh.
During a review of the preparations for dealing with floods, the Prime Minister emphasised that states should identify vulnerable areas, properly conduct mock drills, and carry out desiltation work to ensure the efficacy of flood-relief mechanisms. He also emphasised on the need for efforts towards water conservation.