Have a 4-digit railway helpline number, says Bombay high court

Western Railway (WR) and Central Railway (CR) should explore the possibility of having a common four-digit helpline number connected to a control room for emergencies and queries about train delays, the Bombay high court suggested on Monday.

A division bench of chief justice Mohit Shah and justice DG Karnik was hearing a public interest litigation filed by Samir Zaveri seeking implementation of the ‘Golden Hour rule’ (providing medical facilities within one hour of an accident).

“Finalise a four-digit number, which will be easy to remember and which can be used for all queries including those about train delays,” said Karnik.

WR advocate Suresh Kumar submitted that it has a number which is displayed in each compartment of every train. A report by Dr Meena Shekhar, senior medical officer, Mumbai Central, stated that phone numbers of station managers, the Government Railway Police, the Railway Protection Force and medical officers are displayed in the emergency medical room in the office of the deputy station superintendent at Dadar station.

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